Privacy Policy

1. Overview of Data Protection

General Information

This section provides a brief overview of what happens to your personal data when you visit our website. Personal data refers to any data that can personally identify you. Detailed information on data protection can be found in our privacy policy listed below this text.

Data Collection on Our Website

Who is responsible for the data collection on this website?

The data processing on this website is carried out by the website operator. Their contact details can be found in the „Notice regarding the responsible party“ section of this privacy policy.

How do we collect your data?

Your data is collected firstly when you provide it to us, for example by entering data into a contact form. Other data is automatically collected by our IT systems when you visit the website. This data is primarily technical data (e.g., web browser, operating system, or the time of the page access). This data is collected automatically as soon as you enter our website.

What do we use your data for?

Some of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to obtain information about the origin, recipient, and purpose of your stored personal data at any time, free of charge. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can revoke this consent at any time in the future. Additionally, you have the right to request the restriction of processing of your personal data under certain circumstances. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time with questions about data protection.

Analysis Tools and Third-Party Tools

When visiting this website, your browsing behavior can be statistically analyzed. This happens primarily with the help of analysis programs.

Detailed information about these analysis programs can be found in the following privacy policy.

2. Hosting

We host our website content with the following provider:

IONOS

Our provider is IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany (hereafter referred to as IONOS). When you visit our website, various log files including your IP addresses are recorded by IONOS. For more details, please refer to the IONOS privacy policy: https://www.ionos.de/terms-gtc/terms-privacy.

The use of IONOS is based on Article 6(1)(f) GDPR. We have a legitimate interest in ensuring our website is as reliable as possible. If a corresponding consent has been requested, the processing is based exclusively on Article 6(1)(a) GDPR and § 25(1) TTDSG, insofar as the consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.

3. General Information and Mandatory Information

Data Protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data are collected. Personal data are data that can personally identify you. This privacy policy explains which data we collect and what we use it for. It also explains how and for what purpose this happens.

We would like to point out that data transmission over the Internet (e.g., communication by e-mail) can have security vulnerabilities. Complete protection of the data against access by third parties is not possible.

Notice concerning the responsible party

The responsible party for data processing on this website is:

Mark Moloney
Veilchenweg 7
63263 Neu-Isenburg

Phone: +4917677868413
Email: info@contacter.ai

The responsible party is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g., names, email addresses, etc.).

Storage Duration

Unless a more specific storage period is stated within this privacy policy, your personal data will remain with us until the purpose for the data processing no longer applies. If you assert a legitimate request for deletion or revoke your consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial law retention periods); in the latter case, the deletion will occur after these reasons cease to apply.

General Information on the Legal Basis for Data Processing on This Website

If you have consented to data processing, we process your personal data based on Article 6(1)(a) GDPR or Article 9(2)(a) GDPR if special categories of data are processed according to Article 9(1) GDPR. In the case of explicit consent to the transfer of personal data to third countries, the data processing is also based on Article 49(1)(a) GDPR. If you have consented to the storage of cookies or to access information in your end device (e.g., via device fingerprinting), the data processing is additionally based on § 25(1) TTDSG. The consent can be revoked at any time. If your data is required to fulfill a contract or to carry out pre-contractual measures, we process your data based on Article 6(1)(b) GDPR. Furthermore, if your data is required to fulfill a legal obligation, we process it based on Article 6(1)(c) GDPR. The data processing can also be based on our legitimate interest according to Article 6(1)(f) GDPR. The respective legal basis for data processing is provided in the following sections of this privacy policy.

Recipients of Personal Data

In the course of our business activities, we collaborate with various external parties. In some cases, the transmission of personal data to these external parties is necessary. We only transfer personal data to external parties if it is required within the context of contract performance, if we are legally obligated to do so (e.g., transmission of data to tax authorities), if we have a legitimate interest in the transmission pursuant to Article 6(1)(f) GDPR, or if another legal basis allows the data transmission. When using processors, we only transmit personal data of our customers based on a valid processing agreement. In case of joint processing, a joint processing agreement is concluded.

Revocation of Your Consent to Data Processing

Many data processing operations are only possible with your explicit consent. You can revoke an already given consent at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to Object to Data Collection in Specific Cases and to Direct Marketing (Art. 21 GDPR)

IF DATA PROCESSING IS BASED ON ARTICLE 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH THE PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS, OR THE PROCESSING IS FOR THE ESTABLISHMENT, EXERCISE, OR DEFENSE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ARTICLE 21(1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR SUCH MARKETING, INCLUDING PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL THEN NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION PURSUANT TO ARTICLE 21(2) GDPR).

Right to Lodge a Complaint with the Competent Supervisory Authority

In the event of breaches of the GDPR, the data subjects have the right to lodge a complaint with a supervisory authority, particularly in the Member State of their habitual residence, their place of work, or the place of the alleged breach. The right to lodge a complaint is without prejudice to any other administrative or judicial remedies.

Right to Data Portability

You have the right to have data that we process based on your consent or in fulfillment of a contract automatically delivered to you or a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent technically feasible.

Information, Correction, and Deletion

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipients, and the purpose of the data processing and, if applicable, a right to correction or deletion of this data. You can contact us at any time for this purpose and for further questions on the subject of personal data.

Right to Restrict Processing

You have the right to request the restriction of processing of your personal data. For this purpose, you can contact us at any time. The right to restrict processing exists in the following cases:

If you contest the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the verification, you have the right to request the restriction of processing of your personal data.
If the processing of your personal data happened/ is happening unlawfully, you can request the restriction of data processing instead of deletion.
If we no longer need your personal data, but you need it to exercise, defend, or assert legal claims, you have the right to request the restriction of processing of your personal data instead of deletion.
If you have lodged an objection pursuant to Article 21(1) GDPR, a balancing of your and our interests must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of processing of your personal data.

If you have restricted the processing of your personal data, this data may only be processed – apart from its storage – with your consent or for the establishment, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.

SSL or TLS Encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from „http://“ to „https://“ and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Encrypted Payment Transactions on This Website

If there is an obligation to send us your payment data (e.g., account number for direct debit authorization) after the conclusion of a fee-based contract, this data is required for payment processing.

The payment transactions via common payment methods (Visa/MasterCard, direct debit) are exclusively carried out via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the address line of the browser changes from „http://“ to „https://“ and by the lock symbol in your browser line.

In the case of encrypted communication, your payment data, which you transmit to us, cannot be read by third parties.

4. Data Collection on This Website

Server Log Files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

Browser type and browser version
Operating system used
Referrer URL
Hostname of the accessing computer
Time of the server request
IP address

This data is not combined with other data sources.

The collection of this data is based on Article 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and the optimization of his website – for this purpose, the server log files must be recorded.

Contact Form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.

The processing of this data is based on Article 6(1)(b) GDPR, if your request is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Article 6(1)(f) GDPR) or on your consent (Article 6(1)(a) GDPR) if this has been requested; the consent can be revoked at any time.

The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory statutory provisions – especially retention periods – remain unaffected.

Inquiry by Email, Telephone, or Fax

If you contact us by email, telephone, or fax, your inquiry, including all resulting personal data (name, inquiry), will be stored and processed by us for the purpose of processing your request. We do not pass on this data without your consent.

The processing of this data is based on Article 6(1)(b) GDPR, if your request is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of the inquiries addressed to us (Article 6(1)(f) GDPR) or on your consent (Article 6(1)(a) GDPR) if this has been requested; the consent can be revoked at any time.

The data you send to us via contact requests will remain with us until you request us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory statutory provisions – especially statutory retention periods – remain unaffected.

Communication via WhatsApp

We use the instant messaging service WhatsApp for communication with our customers and other third parties. The provider is WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

Communication is encrypted end-to-end (peer-to-peer), preventing WhatsApp or other third parties from accessing the content of the communication. However, WhatsApp gains access to metadata that is generated during the communication process (e.g., sender, recipient, and time). We also point out that WhatsApp, according to its own statement, shares personal data of its users with its parent company Meta, based in the USA. For more details on data processing, please refer to WhatsApp’s privacy policy: https://www.whatsapp.com/legal/#privacy-policy.

We use WhatsApp based on our legitimate interest in the fastest and most effective communication with customers, prospects, and other business and contractual partners (Article 6(1)(f) GDPR). If a corresponding consent has been requested, the data processing is based exclusively on this consent; the consent can be revoked at any time with effect for the future.

The communication content exchanged between us on WhatsApp will remain with us until you request us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory statutory provisions – especially retention periods – remain unaffected.

The company has a certification according to the „EU-US Data Privacy Framework“ (DPF). The DPF is an agreement between the European Union and the USA that ensures compliance with European data protection standards in data processing in the USA. Each company certified under the DPF undertakes to comply with these data protection standards. More information can be found at the following link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt00000011sfnAAA&status=Active.

We use WhatsApp in the „WhatsApp Business“ variant.

The data transfer to the USA is based on the EU Commission’s standard contractual clauses. Details can be found here: https://www.whatsapp.com/legal/business-data-transfer-addendum.

We have set our WhatsApp accounts so that there is no automatic data synchronization with the address book on the used smartphones.

5. Social Media

Instagram

This website incorporates functions of the Instagram service. These functions are provided by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

If the social media element is active, a direct connection between your device and the Instagram server will be established. Instagram thereby receives information about your visit to this website.

If you are logged into your Instagram account, you can link the content of this website to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate your visit to this website with your user account. We point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Instagram.

If consent has been obtained, the use of the aforementioned service is based on Article 6(1)(a) GDPR and § 25 TTDSG. The consent can be revoked at any time. If no consent has been obtained, the use of the service is based on our legitimate interest in the widest possible visibility in social media.

If personal data is collected on our website using the tool described here and forwarded to Facebook or Instagram, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Article 26 GDPR). The joint responsibility is limited to the collection of the data and its transmission to Facebook or Instagram. The processing by Facebook or Instagram after the transfer is not part of the joint responsibility. The obligations incumbent on us jointly have been set out in an agreement on joint processing. The wording of the agreement can be found at: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing data protection information when using the Facebook or Instagram tool and for the data protection-compliant implementation of the tool on our website. Facebook is responsible for the data security of the Facebook or Instagram products. Data subject rights (e.g., requests for information) regarding the data processed by Facebook or Instagram can be asserted directly with Facebook. If you assert the data subject rights with us, we are obliged to forward them to Facebook.

The data transfer to the USA is based on the EU Commission’s standard contractual clauses. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum, https://privacycenter.instagram.com/policy/ and https://de-de.facebook.com/help/566994660333381.

For more information, see Instagram’s privacy policy: https://privacycenter.instagram.com/policy/.

6. Analysis Tools and Advertising

Google Tag Manager

We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Tag Manager is a tool that allows us to embed tracking or statistical tools and other technologies on our website. Google Tag Manager itself does not create user profiles, store cookies, or perform any independent analyses. It merely serves the management and delivery of the tools integrated via it. However, Google Tag Manager records your IP address, which can also be transmitted to the parent company of Google in the United States.

The use of Google Tag Manager is based on Article 6(1)(f) GDPR. The website operator has a legitimate interest in the quick and uncomplicated integration and management of various tools on his website. If a corresponding consent has been requested, the processing is based exclusively on Article 6(1)(a) GDPR and § 25(1) TTDSG, insofar as the consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.

Google Analytics

This website uses features of the web analysis service Google Analytics. The provider is Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyze the behavior of website visitors. Hereby, the website operator receives various usage data, such as page views, length of stay, operating systems used, and the origin of the user. This data may be assigned to the respective end device of the user. An assignment to a user ID does not take place.

Furthermore, we can use Google Analytics to record your mouse and scroll movements and clicks, among other things. Additionally, Google Analytics uses various modeling approaches to supplement the collected datasets and employs machine learning technologies in data analysis.

Google Analytics uses technologies that allow the recognition of the user for the purpose of analyzing user behavior (e.g., cookies or device fingerprinting). The information collected by Google about the use of this website is usually transmitted to a Google server in the USA and stored there.

The use of this service is based on your consent according to Article 6(1)(a) GDPR and § 25(1) TTDSG. The consent can be revoked at any time.

The data transfer to the USA is based on the EU Commission’s standard contractual clauses. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/.

Browser Plugin

You can prevent Google from collecting and processing your data by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

More information on how Google Analytics handles user data can be found in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

7. Plugins and Tools

Google Fonts

This site uses so-called Google Fonts, which are provided by Google, for the uniform representation of fonts. When you call up a page, your browser loads the required fonts into your browser cache to display texts and fonts correctly.

For this purpose, the browser you are using must connect to Google’s servers. Through this, Google becomes aware that this website was accessed via your IP address. The use of Google Fonts is based on Article 6(1)(f) GDPR. The website operator has a legitimate interest in the uniform presentation of the typeface on his website. If a corresponding consent has been requested, the processing is based exclusively on Article 6(1)(a) GDPR and § 25(1) TTDSG, insofar as the consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.

If your browser does not support Google Fonts, a standard font will be used by your computer.

For more information about Google Fonts, see https://developers.google.com/fonts/faq and Google’s privacy policy: https://policies.google.com/privacy?hl=de.

8. Online Marketing and Affiliate Programs

Affiliate Programs on This Website

We participate in affiliate programs. In affiliate programs, advertisements from one company (advertiser) are placed on websites of other companies in the affiliate partner network (publisher). When you click on one of these affiliate advertisements, you will be redirected to the advertised offer. If you subsequently complete a specific transaction (conversion), the publisher receives a commission for this. To calculate this commission, it is necessary for the affiliate network operator to be able to track which advertisement you clicked on and subsequently performed the predefined transaction. Cookies or similar recognition technologies (e.g., device fingerprinting) are used for this purpose.

The storage and analysis of data are based on Article 6(1)(f) GDPR. The website operator has a legitimate interest in the correct calculation of his affiliate remuneration. If a corresponding consent has been requested, the processing is based exclusively on Article 6(1)(a) GDPR and § 25(1) TTDSG, insofar as the consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.

We participate in the following affiliate programs:

Digistore24

9. eCommerce and Payment Providers

Processing of Customer and Contract Data

We collect, process, and use personal customer and contract data to establish, structure the content of, and amend our contractual relationships. We collect, process, and use personal data about the use of this website (usage data) only to the extent necessary to enable the user to use the service or to bill the user. The legal basis for this is Article 6(1)(b) GDPR.

The collected customer data will be deleted after completion of the order or termination of the business relationship and expiry of any existing statutory retention periods. Statutory retention periods remain unaffected.

Digistore24

Some of our products, services, and content are offered by Digistore24 as a reseller. The provider and contractual partner is Digistore24 GmbH, St.-Godehard-Straße 32, 31139 Hildesheim, Germany. The data stored and processed by Digistore24 when accessing this website is determined by Digistore24 GmbH as the data controller. For more information, please refer to Digistore24’s privacy policy: https://www.digistore24.com/dataschutz.

Promo Links/Content Links

On this website, we use various links to offers from Digistore24. The purpose of the links is to draw your attention to products that may be of interest to you.

Some of these links are links to the domain digistore24.com of Digistore24 GmbH.

If you click on one of the links, you will call up a website on the server of Digistore24.

Our server does not transmit any data to Digistore24 in this process, but the data is transmitted by your web browser to Digistore24, as it happens with every website call. We have no influence on the extent to which your web browser transmits data to Digistore24.

Please refer to Digistore24’s privacy policy for more information on the scope of data Digistore24 collects from website calls: https://www.digistore24.com/dataschutz.